How to Train a Service Dog: Medication retrieval and Phone retrieval

Answer to say: Medication retrieval Rule · Phone retrieval Rule (what the tags mean)

What the dog does: Goes to one set spot and brings you a small bag with your medication, or your phone, when you can't get up.

You'll need: patience, healthy low-calorie treats, short 5–10 minute sessions, a marker word or clicker, a small canvas bag with a handle, and a phone in a sturdy case.

Steps:

1. Teach a solid retrieve first (see Item retrieval).
2. Pick one permanent spot for the bag or phone. IAADP's training note: make this a "place command," because asking a dog to search the house by sight is unreliable. A floor-level spot, like a closet floor, works best.
3. Teach the dog to go to that spot, pick up the bag, and bring it to you. Start one step away.
4. Add distance until the dog brings it from another room, then from every room.
5. For the phone, IAADP suggests keeping the charger on the floor in a room with two entrances, and teaching the dog both doorways in case one is shut.
6. Practice when you're sitting, then lying down, so it works when you need it.

Common mistakes: moving the spot around; using the "emergency" phone every day so it isn't where the dog expects. IAADP suggests an emergency phone used only in practice.

When to get a pro: if the dog won't carry the item gently.

Sources: IAADP, psychiatric service dog tasks ("Bring Medication," "Bring the Emergency Phone"); 28 CFR 36.104 ("retrieving items such as medicine or the telephone").

Your condition stays private. When staff ask what your dog is trained to do, just name the task. See What to say when they ask.

These are general training tips, not a substitute for a qualified trainer, your doctor, or your vet. Stop any exercise that hurts or stresses your dog. Sources checked October 19, 2026.